Before water gets to your glass, it goes on quite a journey. Your water comes originally from Lake Michigan. The City purchases drinking water from the City of Chicago and the Northwest Water Commission (NWC) and then distributes it through our system to about 18,000 customers.

The City provides secondary treatment of the water received from Chicago and operates and maintains 200 miles of water main, along with storage and pumping facilities.

• The City's decision to partner with the NWC (and reduce reliance on Chicago’s water system) a few years ago has produced a very positive return on our investment. We recouped our original investment to build infrastructure in less than three years and we continue to save $10,000 per day (through cost avoidance).

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Water Billing/Account Info

For questions about your bill or account, visit the Finance Department's Water Services Page or call  847-391-5322.

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Water Quality

We are happy to report your tap water meets all US Environmental Protection Agency and state drinking water standards and the City had no violation of a contaminant level or of any other water quality standard in 2021. The City issues a Consumer Confidence Report annually, per state and federal regulations. 

Water Main Breaks

Report water main breaks to Public Works at 847-391-5464. You can call this number on weekdays during non-business hours, weekends and on holidays.