Water Service

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The City of Des Plaines purchases Lake Michigan water from the City of Chicago and the Northwest Water Commission (NWC) and distributes it through a network of water mains, storage facilities and pumping stations to about 18,000 customers. The City is committed to making it easy and convenient for you to pay your water bill and access real-time usage data

Payment Options

Pay Online
Visit our E-Pay portal to view bill and make payments. First time users will need to create an account/user profile with their account number. 
Automatic Withdrawal
Apply for Automatic Withdrawal from your bank account.
Pay by Mail
Use the return envelope provided with your bill. Please be sure to include a copy of the payment stub in the envelope and mail to City of Des Plaines, P.O. Box 734160, Chicago, IL 60673-4160.

Pay in Person

Pay in person at Des Plaines City Hall, 1420 Miner Street. Monday through Friday from 8:30 a.m. to 5 p.m. by cash, check or credit card (picture ID required). Visa, Mastercard Discover and American Express accepted. There is also a 24/7 drop box at City Hall. 

Pay by Phone

Customers can call the Finance Department directly at 847-391-5330 during the normal business hours, Monday through Friday, 8:30 a.m. to 5 p.m. to make a payment via credit card.

For homes with inside water meters: Residents are strongly encouraged to call in their inside water meter readings on a yearly basis to avoid unusually high bills due to slow or stopped remotes.

Track Your Water Usage and Sign-Up for Alerts 

Visit the customer portal to sign up and customize your dashboard to monitor your water usage and get real-time alerts. This can quickly identify a leak or problem to minimize water usage costs.

  • Customizable user alerts can be sent via the portal, text and/or email.
  • Monitor multiple meters from the portal: vacation homes, rental properties and irrigation meters.
  • Rainfall and temperature data allows customers to see how their usage might be affected by weather conditions.

Questions? Please contact our Support Team at 847-391-5322.

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